State tax filing

Despair of calling Turbotax again because I've already been told by Turbotax that it's Illinois' problem not Turbotax's for the reason Illinois 2020 returns are being rejected because my wife and I used our drivers licenses to sign the Turbotax efile.  My wife and I triple checked our numbers and refiled but of course we have no confidence in Turbotax anymore which matches preexisting Illinoid condition we all suffer from in state.  So, yet again Turbotax blames another entity for a glitch and the other entity blames Turbotax.  Seems like a Federal case.   If anyone knows anyone from the Feds who can help Turbotax deal with a state like Illinois, please post that person's contact information.  I would love to pursue this and find out the person, the actual human being, I need to talk to.  Keep in mind y'all that this the Illinois rejection is a new glitch that an actual human being somewhere has programmed to cause this headache for Illinois State filings for 2020.  Today is 02/26/2021 and April 15th, 2021 is fast approaching.  Note for all those who come to this issue created newly for you in 2021:  my wife and I got on this merry go round 12 February 2021.  Be confident that it will not be the only newly manufactured glitch you will be face with this tax year!  Thanks, Turbotax!  Sign me, Illinoid.