@aematkin wrote:
None of these boiler plate answers are helpful for those of us using Online Version and already paid for the State. There is NO option to delete the return and start over. You can remove the 0; however, this stupid form still populates on the return causing review errors. THis is clearly a glich in the turbo tax system. I am a CPA and decided to try to use their online version for my kid who doesn't even need to file a federal but has to file a state to get a refund. I will never use online again or will I recommend. I am actually in the process of converting my kid's return into desktop version so I can print the State return there and not have to deal with these errors that aren't my errors at all.
Yes, the desktop product is a much better product than the Online version, in my opinion as a fellow user, with fewer vagaries (based on problems that I assist with in this forum.) Plus the desktop software is better for families, since it can prepare multiple Federal returns and multiple state returns (of the same state, which is included in some desktop editions.) And it has the popular Forms Mode for viewing actual forms during return preparation.
As you mentioned, if your child is not efiling a Federal return, then the state return has to be printed and mailed. There is no fee to print and mail the state return.
For other users who do efile a state return (such as your own), there is a $20 state efile fee (increases to $25 in March).
This additional caution for perhaps your own state return: if you efile your state return, it's best to pay the state efile fee upfront with credit/debit card. If you choose to pay out of your Federal refund (if applicable), there is an additional $40 service fee ($45 for California filers, where it is bundled as "Premium Services.")
As for switching your child's return from Online version to desktop, if you want to download your child's *.tax2020 data file to open it in the 2020 desktop software to continue it, here's how:
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
Or if you need to speak to TurboTax Support:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact
