Your 2020 New York Personal return was rejected

Received an email from Intuit that my 2020 NY State tax return was rejected.  Claimed that it was their fault and gave me several things to check on my Federal Tax.  Made changes and as per their instruction tried to re-file my state tax.  Re-File failed with message that "Tax program update required"  Checked and was up to date.  Tried manual update but that didn't work.  Any idea what to do next. Thanks, Ken