2020 TurboTax NYS software error

I am a NYS resident whose efiled federal income return was accepted but my efiled NYS return was rejected.  TurboTax informed me that I needed a software update which I downloaded. After the update I tried to redo an NYS efile. I was informed that I had an error on a NYS pension amount that needed to be corrected - instructed to go to my NYS 1099-R pension form and enter the correct amount. I re-entered the correct amount (was correct the first time).  Every time I try to resubmit my return I keep getting the same error - trapped in an endless loop