I had a similar issue when I purchased and used an additional state prior to using my free state first. After spending nearly two hours on the phone with a phone answering person, not a tech - she had to instant message a tech trying to resolve my issue, I ended up resolving on my own. Had to remove the the TurboTax files from computer - not the completed tax forms. I then downloded the Turbotax files from the TT website. Make sure you have the product key. My free state worked after the reinstall.
