Update:
As some of you know I received the same generic response from Jeremy.
That did not sit well with me so I sent a response and included the CEO and VP again.
This time the response was for more personal and not a canned message.
Here is what I can tell all of you in the same boat as myself.
Turbotax is working on proper instructions and will have something to us by the end of the week. Now not everyone will have the same response as there is a million different things which can be wrong but they are working on it and we just have to be patient.
Did they take accountability and apologize, No, and I made it clear to them the lack of clear communication was a big problem. But rest assured they are well aware of it and have a mitigation plan in place.
