Your response is the same exact response I got from the Office of the President after contacting the VP's and CEO.
No one asked me anything specific about my account or social, yet they provided the same Canned response you are posting. This is not solving the problem, it is a canned response and people are no hoping something will be updates even though many of us have wait already and still have a Pending status.
So Stop making these Threads as Solved until someone actually gets real solutions from Turbotax rather than canned responses from some office and now the Admins on this forum.
This is poor damage control and the PR will follow!
