AkinaLO,
Following your suggestion, I called and spoke with an assistant. He could not solve the problem and the phone was disconnected. He then later sent me an email advising me to do a manual update https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product ke....
I tried the manual update multiple times. It did not work. In fact the referenced page states "We don't offer manual updates for TurboTax state software". So, this should not have been recommended.
Eventually, I tried to download NY tax forms anew, since updating did not work as I have reported. This option did not offer a free download even if I have already paid for the original that includes one free state form, which in my case NY forms.
So, I paid $49.53, downloaded it and it worked. NY forms are updated in my TT.
This is obviously software problem and I request a refund of the payment.
Please advise.
