Okay, no worries raysim52. I admire your patience and the time you've put in.
I'm sure one way or another it will work out for you. I stopped posting in this thread because I had moved on to use another product -- but when I saw your post tonight in my inbox, I just wanted to let you know that that was the same line they told me about 4 weeks ago.
I was disappointed by this experience as I have been a very satisfied TT user and swore by them for many years -- but when I discovered this issue had been raised to them by other users last year and left unfixed, and with the totally inept and uncaring way they handled my inquiries and very poor tech support, it was clear they didn't give a crap about me (and other users with NYS pensions) as a customer. So I chose to go elsewhere.
