State tax filing

Ive already talked to 2 specialists on the phone and spent over 3 hours total with them and the only answer I get is to give us time. I've repeatedly asked for the number to get a refund for the money I paid since I am done waiting for something they refuse to notify the correct people of the issue so it can be resolved. We've deleted and redone my entire return twice with the error still being in place. I've been told wait 24 hours and I waited 5 days without any change in the error. I've used Turbo tax for the last 15+ years and this is the worst experience I've had.