not only have i had a never ending loop of trying to download my state form (mentioned in last years posts by others) dealing with support was just as bad. trying to find and get an answer constantly refers me here which in itself is a never ending loop of suggestion on how to fix something i bought ,but didn't break! i have tried to follow every tip. to know avail. spent up to 5hours with support on phone, another 10 hours of uninstalling installing and turning software on off. after 20 years of using turbotax i don't need this. i will find another product. this problem was with Deluxe and free state when i finished fed and went to download state it would say updated then i tried to start it would say have to download , Updater would say all updated then i would push start endless loop agan.
