E-filling

I tried wrapping up my taxes but when completing every this this showed up for my state taxes: E-File is not available because your tax return includes a tax situation that can't be e-filed. Make sure to mail your return by your state's due date.
E-file is not available because your original return was not e-filed.
 
When I tried to change it, it didn’t work yet on my Tax Returns it stated:
New York State law requires income tax returns prepared using software to be e-filed. Because this New York State tax return was prepared using software, you MUST file it electronically.
 
I don’t know what to do.