State tax filing

Every year I receive the Deluxe W/Fed EFile and Free State Download Win CD-ROM by mail.  I have been receiving Turbotax for over twenty years by mail.   I had this issue last year when I had to contact TurboTax to receive my refund for the State Tax efiling.   I don't know if there is an issue with the software but for the amount of money that I pay for this software I shouldn't continue to have this issue.  Has anyone else file their taxes and had to pay for the state tax efile?