State tax filing

There is no input box provided for me to "fix" the field it says need fixed. It says that the Payer ID must be 14 characters long, but the form itself doesn't have that requirement for the payer ID. The payer id is only a 9 digit number and it matches my w2 exactly. The 14 characters requirement is only for the second field, and thats also correct. This is very frustrating because it looks 100% correct to me. And my other state return for MA had no issues, neither did the federal. Wtf is wrong here??