To TurboTax Rep.
If form 8892 is e-file supported by your competing vendors at the moment, would TurboTax be supporting this form to be e-file down the road (who knows, maybe a few weeks later?) for 2020 tax year? The information that you have given so far vs what is show on the online program (not e-file support at all) are very confusing at best.
And the fact that multiple reps coming on here giving answers in many different directions, is just like throwing gas into the fire.
There are many reasons why people want to e-file their tax this year. But the main one is it is fast (to submit and receive money), efficient, and hassle free (who wants to run around printing a hard copy and race to the post office?)
2020 was a harsh year for everyone and many people are counting on tax return money to extend the life line of their family. So, many are looking to e-file early this year. You sure bet that anything that causing any delay in e-filing will generate a lot of drama and anger from your customers this year.
At least, what you could do is to be clear and be transparent on when/what feature will be roll out in your future update or what feature will be left out this year for e-file (does 8892 will be left out too?). So that, your loyal TurboTax customers could make a sound decision whether to stick with you or look for alternative vendor that could expedite their return this year. I bet a lot of customers would appreciate TurboTax honesty and not holding a hard feeling against you.
