We first need more info.
Please confirm what product platform you are using. Did you buy the CD/download software and install it on your computer? Or did you use Online TurboTax by logging into your online account through a browser?
If you purchased the desktop software, did you use that software? We have seen some people install the software then end up using Online TurboTax by mistake.
If you purchased and installed desktop software that included a state program, then you should be able to prepare multiple returns of that same state. There is a $20 fee to efile each state return (except free for NY), but no fee to print and mail the state returns.
