I am having the same problem. I spent 20 minutes on the phone with a representative of TurboTax and he gave me suggestions and two different confirmation numbers to try, but nothing worked. I paid online for the Missouri download and I have a receipt and an order number, but TurboTax online says it can't find my order number. The representative said he could see the order number on my account, and didn't know why it wasn't downloading. The only message I get after I try to download is "Software is up to date" but the software doesn't appear to be anywhere on my computer.
