No, the process is not different. The fact that you did not physically work in PA or Philadelphia is the reason you are entitled to a full refund. You may need to attach an explanation that the employer withheld the tax in error and that you were never physically present in that state or city.
You must still file the PA return and the refund petition for Philadelphia City to obtain your full refund. You can print the forms you need from the links provided to eliminate paying additional fees. For the Wage Tax Refund form, you may have to wait until the 2020 form is posted or print the 2019 form and cross out the year to enter 2020. The Form PA-40 is available.
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