I'm not familiar with the details of the audit support, but I would thing that is something they should do for you.
The chances of getting someone, here, familiar with PA software are small. If Audit support won't help you, try
TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Week days 5 AM - 5 PM Pacific time.
