I ran into the same problems and I called through this afternoon after waiting 75min, and then it took me another 2 hours to speak with the lady ( was jerked around, so exhausted). Finally, I was told that this year's tax fee was bumped up. and I don't need to pay at the end.
But you know what happened. When I was at the end, I got another $24.99 FILING fee. I am completely pissed. They know nothing. I filed two states costing me $96 +$49. So frustrated. I am going to dispute with my credit card company
