State tax filing

I found the info about the loop you're caught in where TT wont let you do your state taxes even though it says its there. However I tried the TTCleanState program but did not work for me and I am tired of spending so much time on this. I've tried uninstalling, reinstalling, starting in selective mode, none of it worked for me. I'm exhausted. I am purchasing separately a state download for $44.99. Please, Intuit, credit me back this amount.