Generally, those adjustments are made through answers to questions in the state interview. The only way for us to know for sure how the questions were answered in your interview would be to allow our team of experts specially trained in this to examine the data files and look to see if the problem was, in fact, a software related issue.
If it wasn't, the team can explain to you how it did happen.
To request this, file an Accuracy Guarantee Claim. Note that if we do find it is the fault of the software, and you file within the required time frame, TurboTax will reimburse your interest and penalties. If it wasn't the software, at least you'll have an explanation!
Here is how to submit that claim so we can take a look and find out exactly what did happen: TurboTax Accuracy Guarantee Claim.
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