I'll assume you are all using the desktop software (CD/download).
Is this the issue: Is it a state download update loop? If so, the FAQ below has a possible solution:
FAQ: State download update loop
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...
If you otherwise need to talk to TurboTax Support, here's how to reach them:
Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact
