That's not an answer at all.
I'd like for them to explain why I bought a version that includes a free state, the state I'm paying to does not charge for that service and yet, I'm being charged. That is not accurate advertising. I'm already paying for their state-level expertise via the version I've purchased. Of course I want to e-file. That should certainly be figured into the price.
Intuit, please explain. I think others would quite like to hear why too.
