I've purchased and downloaded TurboTax Home and Business. (desktop version, obviously, since it was bought and downloaded) Everyone knows that comes with a free state. Perfect. This has been asked before and answered in various ways but I'll ask again:
I've purchased your software, which is not cheap. You've told me a state file is part of that purchase. The state I need to file for DOES NOT charge to eFile taxes. Why then, am I being asked to pay $24 to efile the state tax?
You see why this would make me (and many of your other users from what I've read) furious, right?
Yes, yes, I know I can avoid that fee if I print and mail the state return, but telling me that is not an explanation. So please explain yourselves.
