Hi,
The $40 was deducted from the State refund. I owed on the Federal. I do not have any outstanding debts with the State of Oregon that would allow them to reduce my refund. If Oregon did adjust my refund it would be a TurboTax error.
My question was escalated during my call to a higher up. He is the one that told me "that TT charges $40 to have your refund deposited into your bank account". But he goes on, "Since I'm (meaning TT support) in a good mood today, I'm refunding the $24.99 e-filing fee that will show up in 2-3 weeks on your credit card.".
I accepted his answer and the call ended. I did more research on the $40 fee for bank deposits and now I am reaching out for an answer.
I can provide the TT case #. I have a confirmation e-mail about the refund of $24.99 e-filing fee.
I believe that TT charged me the $40 in error but, instead of admitting they made an error, refund the $24.99 e-filing fee. I should be refunded the $40.
