1) Yes. To delete and re-add the state:
- From the left menu select State>
- Continue>next to your state, click the Trash Can icon and follow through the rest of the questions ending with Done
- Click Add Another State>Your state>and go through the interview again.
2) Yes. The payment should only be charged once per state.
It would be helpful to have a TurboTax ".tax2019" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
- On your menu bar at the very top, click "Online">
- Send Tax File to Agent click send
- The pop-up will have a token number
I'll be able to open TurboTax with your numbers but not your personal information. That may help diagnose the issue.
@huppster01
