State tax filing

When I was on the phone with the turbo tax specialist (she was also remotely viewing my screen) I entered the IL PIN and deleted the drivers license info. (Wouldnt let me do both) then filed again. And it STILL got rejected. I’m not married I’m single. So what gives? How can I get this **bleep** thing accepted? Like I said even my 2018 state refund was rejected for the same reason so I’d like to fix that too.