@meuni wrote:
I purchased the deluxe version that includes the state return. So it appears to be the state loop issue, but I don't have WinZip. I would be charged $30 to add it, which I can do but that is frustrating since this is a TurboTax issue. Are there alternatives that won't cost me more money?
You don't need to purchase anything extra. Windows 10 ( and earlier Windows versions, too) doesn't require a third-party unzipping program. Windows 10 has built-in native unzipping capability. I've never had to use WinZip. You shouldn't have to buy anything.
For a quick look at the method for unzipping, see this Microsoft help article and scroll to the section "Unzip."
https://support.microsoft.com/en-us/help/4028088/windows-zip-and-unzip-files
When you right-click the zipped file, in the Windows popup the menu choice you want is likely labeled "extract all" and won't say "unzip." But "extract" is the same thing.
Or see this more-detailed article at Tenforums which has screen images of multiple ways to unzip a file in Windows 10:
https://www.tenforums.com/tutorials/44101-unzip-files-zipped-folder-windows-10-a.html
There are also YouTube videos on how to do it using the Windows native unzipping feature.
Or phone TurboTax Support and ask them to push you a standalone download of the current state program installation file for your state, which should be up to date. I have seen some users say that solved their issue.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
You can use this contact form to get a phone number, or it may schedule a call back. In the form, be sure to indicate in the dropdown menu that you use the CD/download version for Windows.
https://support.turbotax.intuit.com/contact
