Same issue! Wasted a minimum of two hours with two different techs from Turbo Tax, but the sad thing is that they were not aware of the issue. We went through all kinds of troubleshooting steps, removing state tax, reinstalling the software with a new New York state software license, etc. Nothing worked!
The worse part is, New York State law requires income tax returns prepared using software to be e-filed, no mailing! So the fix for this issue is very crucial.
