State tax filing

I'm one of the early filers where Turbo Tax didn't ask if I received a 1095-a form. (I understand new versions of TT have corrected this.) My refund, submitted 2/7/2020 needs more info, like a form 8962 (which didn't get generated 'cause TT didn't ASK). So my refund has been delayed six weeks, at least. I thought it fair to request a refund of the Federal portion of the software I purchased. I too found the online refund form. I too copied and pasted. No good. Copied and pasted as plain text. No good. Typed in all in by hand! Still got the "not the right format" error. Well what the heck IS the right format?