@texasboy53 wrote:
Yes but ALL the suggestions, and I am grateful for them, do not work. Ran the patch to remove states and followed all the suggestions including running my PC in SAFE Mode. No luck. Please TurboTax fix this issue.
My issue is with UTAH but I see other people from other states with the same issue.
Travis
Here are a couple of options. You'll have to choose which one you want to try first:
Have you tried doing a forceful uninstall and reinstall of TurboTax, then rebooting, then running the updater, then downloading the state program again? The forceful uninstall cleans out any remnant folders and files that a regular uninstall doesn't.
https://ttlc.intuit.com/community/installing/help/forcefully-uninstall-and-reinstall-turbotax/00/260...
Or you can phone TurboTax Support, and ask them to provide you the Utah state program as a separate downloadable file, which you launch to install it into your program. Some users have reported that has worked.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
You can use this contact form to get a phone number, or it may schedule a call back. In the form, be sure to indicate in the dropdown menu that you use the CD/download version for Windows.
https://support.turbotax.intuit.com/contact
