I did contact customer service.
The customer service reply was that once the order for the state return was processed, the order was complete and there are no refunds.
Both my federal and state were rejected after the order was completed. I corrected the federal error and the federal file was automatically resent.
The correction to the federal filing updated my state return amount which was less than $5.00.
I would not have efiled my state return if the return was such a small amount.
Shouldn't the fee for the state filing pend until after the return is accepted?
If the return is rejected, the taxpayer should have the option of cancelling the order for the state process, or pend the payment until the state forms were resubmitted and accepted.
