So we did call and although the Intuit staff could see it was an obvious software glitch, they couldn't refer us without us having to get charged to a "tax professional". We WERE a paid product user and it STILL wanted wanted MORE money for us to handle an obvious bug. We filed another way and got back $500 vs owing $22,000. HORRIBLE way for a company to handle this. I have used Turbotax since ~1994. Never again. Lost a customer, as well as every other person I can get hold of. @DaveF1006
