TurboTax does not charge an e-filing fee. When you pay for TurboTax Online, you're charged a tax preparation service fee. TurboTax does not provide a refund for a tax preparation service fee.
https://ttlc.intuit.com/community/charges-and-fees/help/can-i-get-a-refund-of-the-e-filing-fee-if-my...
Please use the following link to contact Customer Support if you need further assistance as we are not able to assist with billing issues here in the community.
https://support.turbotax.intuit.com/contact/
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