I think it would be helpful to have a TurboTax ".tax2019" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
For TurboTax Online:
- From the left menu, click Tax Tools
- Tools
- Share my file with agent click send
- There will be a pop-up with a token number
For TurboTax Desktop:
- On your menu bar at the very top, click "Online"
- Send Tax File to Agent click send
- The pop-up will have a token number
I'll be able to open TurboTax with your numbers but not your personal information. That may help diagnose the issue.
@jmnasser17
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