The press release you attached is two years old. Meanwhile, the website says: "Our return processing center is experiencing a delay in processing paper tax returns. If you mailed a paper return, we likely have it, but you won’t be able to check the status of your refund using “Where’s My Refund?” until after April 1. We apologize for any inconvenience. Please contact our Tax Services Unit at [phone number removed] if you have any questions." Maybe one of the reasons they're experiencing delays in processing paper tax returns is that they're spending so much time manually reviewing too many electronically filed returns. I get the need for manual review where there's a fraud flag or suspicion but otherwise TurboTax filed returns should not routinely be reviewed manually in my opinion. If they want to review them after the refund processes, that's their prerogative. But unless there's a suspicion of fraud, the TT filed return is most likely going to be accurate.
