CassLO
Intuit Alumni

State tax filing

@atanasova26 If you are using TurboTax Online please try clearing your cache and cookies, then reboot and log back in. You may also want to try a different browser.

If you are using a desktop version of TurboTax, please do a manual (forced) update. Please see this link for instructions: Manual Update for TurboTax Desktop

 

If that does not make a difference you should delete the state entirely (you won't be able to do that if you are using an online version and already paid for the software) and then go back through all the state questions carefully.

 

Here is a link to the state filing requirements (in case you are under those):  Utah State Filing Requirements

 

If the issue persists, contact customer service, start by clicking on Contact Us Answering the questions will help to ensure that your call is properly routed.

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