JotikaT2
Employee Tax Expert

State tax filing

I'm so sorry about the issues you are facing!  It is odd since you are preparing both returns within the same download.

 

It would be helpful to have a TurboTax ".tax2019" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:

 

On your menu bar at the very top, click Online and then Send Tax File to Agent

 

When you click to send, you will get a pop-up with a token number. 

 

Reply with the token number and I’ll be able to open a TurboTax file with your numbers but not your personal information. 

 

That may help diagnose the issue.

 

 

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