I am having trouble recreating the situation you described. I created a test with a large amount of excluded Social Security benefits and a low Arkansas taxable income, yet it used the regular tax table anyway, whereas by your description, it would have used the low income tax table.
This makes me wonder if there is something else going on in your return.
If you would, would you do the following:
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I'm going to need your help to get more information. Please send me a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:
***Online Product***
- Sign into your online account.
- Locate the Tax Tools on the left hand side of the screen.
- A Drop down will appear. Click on Share my file with agent.
- This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
- Please provide the Token Number that was generated onto a response to this thread.
***Desktop Product***
- Click into your return.
- Click Online and select "Send Tax File to Agent".
- This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
- Please provide the Token Number that was generated onto a response to this thread.
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