Are you using Windows 7? Windows 7 cannot update as Microsoft no longer provides updates for Windows 7. If your State needs to be updated and you are also seeing a message that Microsoft cannot connect to update, it is your operating system. I strongly recommend not using Windows 7 to file your Taxes. TurboTax requires that your Operating System is up to date to work effectively and your operating system cannot be updated on Windows 7.
If you are using Windows 10, please visit this link for troubleshooting help: https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/...
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