I went through this process THREE times with your technical support team members. They ALL agreed that this appears to be a program error.
I have TurboTax Deluxe, which I paid for and downloaded. Possibly it is only a problem with this particular program, but I cannot even determine a work-around so I can electronically file my state return.
All the technical support people told me to contact the PROGRAMING TEAM MEMBERS but I don’t know HOW!!
Please let’s get this asked, answered and FIXED! Give my a phone number to a PROGRAMMER so WE can look at the error online together. I need someone who can FIX it, not just agree with me that it’s broken.
btw, in these instructions, my version doesn’t show a “show my return to an agent” option.
Your IMMEDIATE attention to this will be appreciated. I’ve waited almost a month. If someone can call me, my telephone number is [phone number removed].
Gail
