I apologize for your frustration.
It would be helpful to have a TurboTax ".tax2019" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
On your menu bar at the very top, click “Online” and then “Send Tax File to Agent”. When you click to send, you will get a pop-up with a token number. Reply with the token number and I’ll be able to open a TurboTax file with your numbers but not your personal information. That may help diagnose the issue.
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
[Edited 3/3/20|12:50pm PST]
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
