Just helped my son complete his 2019 federal and Utah state tax returns using Quicken deluxe. Ran in to the same problem!! State tax refund showed zero!! Luckily I googled the issue and got to this discussion thread on this site!! We exited Turbotax and re-entered, and suddenly he got a large refund!! Definitely buggy software. I've used both Turbotax and Quicken for years - there have been persistent bugs throughout. Wish there was a better alternative!!
