Turbotax Deluxe 2019 is not downloading states.
Level 2

Turbotax Deluxe 2019 is not downloading states.

When selecting start for either state I have (I have 1 free and one I already purchased) it checks for updates, say it's updated, but then produces the same message:

"Let's Download and Install Your States

Here's how it works...

1. We'll make sure you save your return.

2. We'll start downloading your states, along with any updates. You need to be connected to the Internet.

3. Depending on what you're downloading, we may need to close the program for a second - but we'll automatically restart.

4. We take you right back to where you left off and you're ready to go!"

The only option is to select ok, in which the update is run, then states it's up to date.

I have already tried uninstalling the program, running registry cleaner via Ccleaner, reboot, reinstall. 

I have also tried starting from scratch in entering all information in again, but the same issue occurs. 

Any thoughts or help would be greatly appreciated. Thank you! 

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