I had a similar issue even when filling single... I first manually entered the status via the forms that Pkelley suggested. then called the support line since it didn't fix it. support had me:
click >file>remove Utah data> confirm.
then restart the application and re-open the tax return file. upon restart the UT refund amount would caculate rather than stay at 0. It also allowed me to select a donation org. for political support ( previously didn't appear). after that all the fields poulated on the PDF version and tax refund went up to expected amounts.
