We don't charge an e-filing fee in TurboTax Online. When you pay for TurboTax Online, you're charged a tax preparation service fee. The prep fee is charged whether you e-file or print your return.
Please use the following link to contact Customer Support for further assistance as we are not able to assist with billing issues over AnswerXchange.
https://support.turbotax.intuit.com/contact/
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