Hello @goodweathr
I would like to submit this issue to our Product Quality team for further investigation.
I do need your help. I need a Diagnostic Copy of your return. This is a copy of your return that is sanitized of any personal information including Names, SSNs, Addresses and other personal data.
What I need is the Token # for your Diagnostic Copy. Here are the instructions to get that Token #.
TurboTax Desktop
1. Open your return in TurboTax Desktop
2. In the Top Left Corner Click the "Online" Drop Down
3. Click "Send Tax File to Agent"
4. Click "Send" and a Tax File will generate
5. You will receive a "Token #"
TurboTax Online
1. Login to TurboTax Online
2. Continue your Tax Return
3. On the left-hand side click the "Tax Tools" drop-down
4. Click "Tools"
5. Click the bottom bullet point labeled "Share my file with Agent"
6. You will receive a "Token #"
Thanks!
