State tax filing

Yes I marked the return full year resident.  I deleted the W-2 in question and started again so I could detail every step.  It still came out incorrect.  I manually overrode the W-2 and calculated the state return with correct results.  Someone who does not understand taxes could file an incorrect state return because something isn't clear in the instructions.  I tried to call to explain the problem but I was not going to wait 15 minutes to get a rep.  If TurboTax cares about the problem they can call me since I manually did what I wanted to do.