I think I'm starting to understand. See if the following is correct.
I think you started in Deluxe edition, and when you got ready to pay for the Federal and State returns, you chose to pay the fees out of your Federal refund. Then you filed and the Federal went through and was accepted.
Then somehow you ended up over at the TurboTax Free File Program website. It sounds like you somehow switched to the Free File Program after you had already paid for Deluxe. Or did you sign in at the wrong website? In any case, it sounds like you're trapped there in Free File Program and because you don't qualify, it won't let you file the state return. And you can't get back to Deluxe to file the state return because your User ID is now linked to the TurboTax Free File Program.
Is that pretty much correct so far? By the way, is that User ID that is logging you into the TurboTax Free File Program the same User ID that you used when you prepared the Federal return initially?
Many users end up with multiple accounts. I'm going to have you check for multiple accounts just to rule that out as a possible cause. Watch for my next comment on how to check.
